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Testing is available Monday, Tuesday and Wednesday 12:30pm-4pm and Thursday and Friday 8:15am-12:15pm.

To make an appointment, call 515.875.9268.

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Frequently Asked Questions About Coronavirus

We’re facing uncertain times, dealing with a virus that still has left many questions unanswered. Here’s what you need to know about COVID-19, testing and prevention to protect yourself and your family.

Coronavirus and Your Health

Who is at risk of getting coronavirus?

Everyone. If you’re exposed to the novel coronavirus, you can contract it. While COVID-19 is a very serious infection, the risk to most Americans remains low.

Certain groups are more susceptible to getting COVID-19 and suffering serious complications. Older adults and people who have serious chronic medical conditions such as heart disease, diabetes and lung disease are at a higher risk. If you fall into the high-risk category, it’s especially important to take extra precautions and practice social distancing to prevent contracting the coronavirus.

What if I’m pregnant — am I at higher risk?

No. At this point, pregnant women aren’t known to have any higher risk of getting sick from COVID-19 than other adults. While pregnancy makes you more susceptible to certain infections and severe illness in general, there is no evidence to suggest a higher risk associated with coronavirus.

Current studies suggest there may actually be a slightly lower risk for a pregnant mom to contract coronavirus. However, if you are immunocompromised or have another serious underlying medical condition, you would be at greater risk.

What can I do to prevent the coronavirus?

COVID-19 has caused a pandemic because it spreads so easily. It primarily spreads through respiratory droplets, which can come directly from a contagious person or a surface their droplets landed on.

The same hygiene best practices you use to prevent the flu and other viruses every winter can help prevent the spread of coronavirus. These healthy habits are still your best weapons against contracting it or unknowingly spreading it to others:

  • Wash your hands for a full 20 seconds.
  • Avoid touching your face, mouth and eyes.
  • Cover your mouth and nose when you cough or sneeze.
  • Avoid shaking hands.
  • Stay home when you are ill.
  • Disinfect high-contact surfaces.

Additionally, stay away from sick people. Social distancing keeps you away from those who have the coronavirus or are unknowingly carrying it. Follow the latest social distancing guidelines from the Centers for Disease Control and Prevention (CDC) as well as guidelines outlined by the Iowa Department of Public Health (IDPH) and your local community.

What symptoms of coronavirus should I look out for? 

The most common coronavirus symptoms are a fever of 100 or higher combined with a cough or shortness of breath. Other potential signs may include:

  • Diarrhea
  • Fatigue
  • Headache
  • Vomiting
  • Muscle aches
  • Loss of taste and smell

These symptoms can start anywhere from two to 14 days after exposure. If you are having difficulty breathing at any time and feel it is a true medical emergency, call 9-1-1 or go to your nearest emergency room.

Are there any treatments available for coronavirus? 

Currently, there is no cure or established treatment for COVID-19. There are many medications being trialed across the country. Our providers are staying up-to-date on the latest advancements in coronavirus treatment and will use evidence-based medicine when it becomes available.

However, treatment to relieve some symptoms of COVID-19 is available. You can take acetaminophen to reduce your fever and relieve muscle aches.

Coronavirus Testing

How does the coronavirus test work? 

It’s a simple nasal and oral swab test. Using an applicator, we swab you to collect a sample. It’s a drive-through test, so you stay in your car.

Once we have your sample, we actually start with an influenza test. If that comes back negative, we send the swab and culture medium to the lab to test for the novel coronavirus. One of our nursing team members will contact you as soon as we have your results, which can take anywhere from 3–10 days.

Who can — or should — get the coronavirus test?

For now, testing is available only for people who have been in close contact with someone who has tested positive or has a fever of 100.4 or higher along with a cough or shortness of breath. This guidance applies to people of all ages and risk levels, from children to the elderly. If you or a family member meet these criteria, schedule an appointment for testing.

As more tests become available, these criteria may change. If you have questions about the latest guidelines for coronavirus testing, call 515.875.9268.

If I have symptoms, where can I get tested? 

We have two coronavirus test sites in the Des Moines area — at both of our Urgent Care locations in West Des Moines and Ankeny. It’s important that you call us first before coming in for testing. You can also schedule an appointment for testing online. You must have an appointment to be tested.

For the safety of all patients, staff and providers, we are not currently accepting walk-ins of any kind and are not conducting testing inside the building. We also aren’t offering testing through any of our other primary care locations in Waukee, Altoona, Urbandale, Indianola, Johnston or downtown Des Moines.

Can more than one person get tested if we’re in the same car?

Yes, but all persons who want to be tested must be scheduled ahead of time so that we have the required information of every patient being tested. Since tests are limited, we must determine if each person needs testing and then test as appropriate.

If my family member needs testing, can I drive them to the testing center?

Yes. If we determine that someone in your family needs to be tested for COVID-19 but cannot drive themselves to the testing site, you can take them.

Please take the proper precautions to help prevent the spread of the virus:

  • The ill person should avoid direct contact with others and cover their cough.
  • Everyone should wear a mask to prevent the spread of the virus. If masks are unavailable to everyone, the patient should wear one.
  • Everyone should wash their hands frequently and immediately after the testing appointment.

What if someone I know lives in a nursing home? Should they be tested for COVID-19?

Most of our local nursing homes are doing careful screening of all potential guests and significantly limiting visitors. Anyone with known exposure or illness will not be allowed in. This is an attempt to prevent the virus from entering the care facility. While there are coronavirus outbreaks in facilities in Iowa, not all senior center or nursing home residents require testing unless they have symptoms.

Do I need to quarantine after getting tested for COVID-19?

Yes, you should immediately self-quarantine after being tested, stay in your home and minimize contact with others until you get the results. It takes about 3–5 business days for us to get results back, but depending on test volume it could be as long as 7–10 days.

As soon as we have results, we’ll let you know.

What happens if I test positive for coronavirus?

You need to stay home under quarantine for at least 14 days. You can count your self-quarantine time from the day you got tested. While in quarantine and recovering from COVID-19 you should:

  • Get plenty of rest.
  • Drink plenty of water to stay hydrated.
  • Avoid contact with others — even your family.
  • Monitor your symptoms and contact your primary care provider if your breathing issues get worse.

After a positive coronavirus test, you will be contacted by IDPH to answer a few questions. They will likely want to know with whom you’ve had close contact so others can be tested as well. Answer the questions to the best of your ability to help mitigate the spread in the Des Moines area.

If your family has been in close contact with you — either because they live with you or have been within six fit of you recently — they should also undergo testing for COVID-19.

How much does the coronavirus test cost?

The coronavirus test is free. The federal guidelines state that there should be no cost and no co-pay.

Because some people were tested before the federal directive was in place, they may have been charged a co-pay for the coronavirus test. Insurance companies throughout Iowa are just now working on these issues and it remains to be seen if you are eligible for a refund. Contact your insurance company if this applies to you.

Where should I go if I can’t schedule an appointment during the coronavirus testing hours?

If you’re feeling well or have mild symptoms, it’s okay to wait until the next day to get tested. Keep yourself in quarantine in your own home until you can make an appointment.

If you have not been tested but have severe symptoms including severe shortness of breath or dehydration, go to the emergency room.

How The Iowa Clinic is Addressing COVID-19

What are you doing to prevent the spread of the virus in the clinic?

While we want to test everyone who’s potentially been exposed to the novel coronavirus and care for them as needed, we’re also working to prevent the spread to other patients who are in our care and in our clinics.

To ensure the safety of each and every patient, we:

  • Perform all testing outside the clinic.
  • Set up rigorous screening processes at all clinic locations.
  • Designated Urgent Care locations as infectious clinics to keep those patients out of our Primary Care clinics.
  • Trained our staff to wear protective gear as needed and to sanitize patient rooms appropriately.

For more information on what we’re doing and what’s expected of patients, read our latest patient and visitor guidelines.

How are you handling exposure within your clinics?

If a patient is already inside our clinic and then reports an exposure, we immediately isolate them from other patients and limit staff exposure as well. We then test them and encourage them to stay home in quarantine. Once the exposed patient has left, we thoroughly sanitize the room and clinic following protocols recommended by the CDC. All who came in direct contact with the patient are monitored.

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