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Deliver compassionate, personal and innovative care, free of judgement
Get to know you and your family to deliver an exceptional healthcare experience
Work with all members of your healthcare team, whether they are Iowa Clinic staff and providers or not
Always tell you the truth
Hold ourselves to the highest quality and safety standards
Be responsive and timely when you need information or have questions about your care
Do whatever we possibly can to get you access to care when you need it
Listen to you and answer your questions
Include your family or care advocate when discussing your care, if you request it
Work with you to develop the best treatment plan or care plan possible for you
Be respectful of your privacy always
Share information in a way that you understand, especially when it comes to benefits and risks associated with treatments or medications, to allow you to make informed decisions regarding your health
Respect the role of my care team in my health and healing and treat them with kindness and consideration
See members of my care team as people and refrain from making derogatory or rude comments to any member of my care team for any reason
Be respectful of my care team and their time by keeping scheduled appointments and avoiding unnecessary last-minute cancellations
Always tell the truth about your current health and previous health history
Take an active role in your health
Follow through with care and treatment plans that are agreed upon with your healthcare provider and notify us if there are any concerns or questions
Keep us informed of any changes to your medications
Transfer medical records from other healthcare providers when necessary
Stay informed about my insurance coverage
Tell you if I have trouble understanding or reading the information provided to me
Let you know if I am uncomfortable in any situation due to past trauma
Tell you if I have family members, friends or other advocates involved in my healthcare
