At The Iowa Clinic, we are patient-focused and strive to provide excellence in healthcare. It is our goal to provide a 5-star experience to every patient. To do this, we rely on feedback from our patient surveys.
In order to better understand how our providers are doing and where changes need to be made, we listen to feedback from our patients. One such form of feedback comes from Phreesia patient satisfaction surveys sent after a completed appointment.
The survey we send out includes a total of 6 questions. Our Quality team communicates these results to our staff, and each provider receives reports for review and follow-up.
Star Ratings
We believe in being transparent about our patient's feedback. That's why we display our patient's scores from the surveys on every provider's page. This 0-5 star visual scale comes from the mean Net Promoter Scores (0-10) divided by 20.
|
Very Good |
Good |
Fair |
Poor |
Very Poor |
| Mean Score Range |
8-10 |
6-7 |
4-5 |
2-3 |
0-1 |
| Star |
5 |
4 |
3 |
2 |
1 |
Our providers receive reports about these patient surveys each month. Each quarter, the star ratings for the prior 3 months are updated on our provider's profile pages. These will only display for providers who have received 30 or more surveys. Providers need at least 30 surveys to be statistically viable.