Visiting Us? Here's What You Need to Know
The Iowa Clinic has three main multi-specialty campuses - West Des Moines, Ankeny and South Waukee, which boasts our state-of-the-art Waukee Surgery Center and first outpatient Cardiac Cath Lab in the state of Iowa. In addition, we have many additional locations that feature Primary Care services such as Internal Medicine, Internal-Medicine Pediatrics, Family Medicine and Pediatrics, as well as specialties such as Urology. In addition, we partner with UnityPoint's Methodist Medical Center to provide a variety of surgical services including Cardiology, Gynecologic Oncology, Surgical Oncology, General Surgery, Trauma and Transplant Surgery - as well as Medical Imaging, Lab and Primary Care services. For a complete listing of services, visit our Specialties page. To find a doctor, visit our Doctors page. We look forward to seeing you soon.
Patient Resources
Patient tools and resources to help you take control of your health.
Contact Us
Billing related questions: Call 515.875.9925 between 8am and 4:30pm, Monday through Friday
Patient portal questions and support: For assistance using the FollowMyHealth Portal call 515.875.9250 or start a live chat between 8am and 4:30pm, Monday through Friday
General inquiries: Please complete this form.
Media: Please email Amy Varcoe, Director of Marketing & Communications. Click here to complete the Marketing Consent form.
Administration: Call 515.875.9100 between 8am - 4:30pm, Monday through Friday
Compliance Officer: Call 515.875.9100 between 8am and 4:30pm, Monday through Friday
Patient Liaison: Call 515.875.9392 between 8:30 and 4:00, Monday through Friday
Your Experience
Patient experience is of the utmost importance to us. At The Iowa Clinic, we do everything we can to ensure the process is easy for you.
Pre-Visit Check-In
We are committed to improving your Iowa Clinic experience with pre-visit registration.
How it Works:
- Provide your email address and/or mobile number during the scheduling process.
- Up to 72 hours prior to your scheduled visit, you will receive a text message or an email inviting you to check in for your appointment.
- This process will include answering a few questions, signing some forms and you can even pay your balance. All steps that will make your visit to the doctor more efficient.
- This is secure and can be done on your time, from the privacy of a smart phone, tablet or computer.
- When you arrive for your visit, simply check-in at the kiosk (if one is available), or let the front desk know you've arrived. That's it!
During Your Appointment
We make every effort to ensure your experience with us exceeds your expectations. Should you need a chaperone during your appointment, please ask the nurse.
Post-Visit Patient Survey
At The Iowa Clinic, we are patient-focused and strive to provide excellence in healthcare. It is our goal to provide an exceptional experience to every patient. To do this, we rely on feedback from our patient surveys.
In order to better understand how our providers are doing and where changes need to be made, we listen to feedback from our patients. One such form of feedback comes from Phreesia (pre-visit check-in) patient satisfaction surveys sent after a completed appointment.
The survey we send out includes a total of 6 questions. Our Quality team communicates these results to our staff, and each provider receives reports for review and follow-up.
Star Ratings
We believe in being transparent about our patient's feedback. That's why we display our patient's scores from the surveys on every provider's page. This 0-5 star visual scale comes from the mean Net Promoter Scores (0-10) divided by 20.
Our providers receive reports about these patient surveys each month. Each quarter, the star ratings for the prior 3 months are updated on our provider's profile pages. These will only display for providers who have received 30 or more surveys. Providers need at least 30 surveys to be statistically viable.
How it Works:
- Following your appointment, you'll receive a text message with a link to a survey. It will come from 866.451.2389.
- The survey consists of 6 questions and an opportunity to share your overall feedback on your appointment.
Our Commitment to Quality
As a patient of The Iowa Clinic, you have our commitment that every physician, nurse and employee will work to uphold the highest standards of quality.
Recognition for Excellence in Quality and Outcomes
Since 2014, The Iowa Clinic has participated in Wellmark's Accountable Care Organization (ACO). The purpose of an ACO is to provide high quality, coordinated care for patients that results in lower overall costs and an improved patient experience.
The Iowa Clinic consistently ranks in the top 3 performers in quality and value as determined by Wellmark’s 3M Value Index Score (VIS). There are 16 other participating ACO organizations, including many of the state’s largest systems and clinics.
A Message To Our Patients
Driven to create an excellent healthcare experience for every person who walks through our doors, The Iowa Clinic CEO, Ben Vallier, shares a special message for our patients.